Mechanical/Electrical Problems

IMPORTANT: Anytime the GFCI trips, it’s indicating an electrical problem which calls for an electrician with hot tub experience. A pro can handle your control pad, circuit boards, connections, wires, pump and heater repairs. Stay out of the water until the repair is made.

Problem: Weak water flow at jets

Possible Cause: Water level low.

Action: Raise water level half way in skimmer opening

Possible Cause: Obstacle in skimmer or intakes.

Action: Look for hot tub toy or T-shirt as culprit.
 

Possible Cause: Clogged or collapsed filter element.

Action: Hose off element. Chemically clean, if necessary, or replace.
 

Problem: No water flow, pump can be heard  

Possible Cause: Pump not primed.

Action: Hose water into filter opening.

Possible Cause: Obstacle covering intakes.

Action: Remove intake obstacle.

Possible Cause: Pump sucking air from air leak in lines or low water level.

Action: Raise water halfway in skimmer opening. Check and fix air leaks; call in a pro if you can’t do it.

Possible Cause: Pump plugs not airtight.

Action: Secure using thread sealant, Teflon tape or appropriate gasket/O-ring to prevent air leak. 

Possible Cause: Air lock.

Action: Burp the line. 

Possible Cause: Bad strainer lid, O-ring or loose lid.

Action: Tighten lid and/or fit new O ring.

Possible Cause: Broken pump impeller.

Action: Call in a pro to check and repair.

Problem: Pump doesn't turn on 

Possible Cause: Electric off.

Action: Pay your electric bill. 

Possible Cause: Timer set to “off” position.

Action: Reset timer and retry switch on pad.  

Possible Cause: Circuit board malfunction, control pad contact corroded, open circuit or short circuit.

Action: See if GFCI has tripped; test it and reset it. Press the pump switch on the control pad. If pump fails to respond, call in a pro to check, repair or replace either pump, pc board, control pad or whatever!

Possible Cause: Seized pump/motor shaft ball bearing.

Action: Repair by pro needed.
 

Problem: Heater operation weak  

Possible Cause: Dirty filter element slowing flow to heater.

Action: Examine element; clean or replace it. 

Scale buildup on heater coils.

Call in a pro to check, repair or replace. See GFCI notes on pump above. 

Problem: Loss of water 

Possible Cause: Leak in shell, pipes or hoses.

Locate leak. Ask dealer to correct.
 

Evaporation. Hot days help.

Be sure to cover the hot tub when you exit.
 

Frolicking soakers splash a lot.

The remedy is up to you. Are you a party pooper?
 

The dog is drinking it.

Not good for dog’s body chemistry. Tether dog.
 

Problem: Heater operation weak  

Possible Cause: GFCI breaker popped. Ground connection loose or corroded. Circuit board malfunction.

Check circuit breaker. Call electrician to locate fault. Stay out of hot tub.
 

Local current cessation.

If other appliances/lights work, call the electrician. If not, call electric company.
 

Problem: LED flashes  

Possible Cause: See owner’s manual.

Follow instructions.
 

Problem: Hot tub light won’t go on  

Bulb burned out/wire loose.

See owner’s manual to replace bulb or call in hot tub expert.

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